Reference

How 558h Handles Your Personal Information

Your account, your payment details, and your activity on 558h are handled with care. This policy covers what we collect, why we collect it, and how you can request changes or deletions — access and use depend on your local law and eligible regions.

Account Data ProtectionbKash, Nagad, Rocket Payment PrivacyYour Rights to Access and DeleteCookie and Device Transparency
558h How 558h Handles Your Personal Information
DATA SECURITY PRACTICES

How We Keep Your Account and Data Safe

Security is built into the account layer, not bolted on. Your session is protected by SSL encryption end-to-end, and account logins use OTP verification sent to your registered phone number — so even if someone has your password, they cannot access your account without that one-time code. Payment data from bKash, Nagad, and Rocket passes through encrypted channels and is never stored in plain text on our servers. We review access logs regularly to catch unusual patterns, and any suspicious login attempt triggers an automatic account flag for review.

OTP Login Verification

Every login triggers an OTP to your registered number. This single step stops most unauthorised access attempts before they reach your account or wallet balance.

SSL Encryption

Data moving between your device and 558h is encrypted via SSL. This covers everything from account credentials to Nagad and Rocket transaction confirmations.

Data Retention Policy

We keep your data only as long as needed — active account data while you use the platform, transaction logs for the period financial compliance rules require in your region.

Data Request Process

To access, correct, or delete your data, log into your account and use the Help Centre request form, or contact support directly. We confirm receipt within two working days.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request your data, update incorrect information, or ask us to delete your account, our support team handles these requests directly. Reach out through any of the channels below and mention your registered email or phone number so we can locate your account quickly. Response times vary, but we aim to acknowledge every privacy request within two working days.

Live Chat Open the chat widget inside your 558h account dashboard. This is the quickest path for data access or correction requests during support hours.
Email Support Send your request to our support address linked in the account help section. Include your registered contact detail so we can match your record.
Help Centre The Help Centre inside your account lists step-by-step instructions for submitting a data deletion or data export request without needing to contact an agent.

Questions About Your Privacy on 558h

Real questions from account holders about how 558h manages personal data, payment records, and your rights under this policy.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged to keep your account secure.

Only with the payment processor handling your transaction. We pass the minimum data needed to complete a deposit or withdrawal and nothing beyond that.

Log into your account, go to the Help Centre, and submit a data access request. You can also contact support directly with your registered email or phone number.

Yes. Submit a deletion request through the Help Centre or via email support. Some transaction records may be retained for the period required by financial compliance rules in your region.

Transaction logs are kept for the period that applicable financial compliance rules in your region require. Active account data is held while your account remains open.

Inactive accounts are subject to our retention schedule. Personal data not required for compliance purposes is removed after the applicable retention period. Contact support to request earlier deletion.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.